Winning the employee experience war with thorough onboarding

In the last issue, I shared on the importance of onboarding your talent from Day 0 before he joins the organization. In this latest piece, I’ll focus more on some things you could potentially do to differentiate your onboarding programme from the regular ones when the new hire joins on his first day. That way, […]

Creating a Learning Culture to Drive Business Results

I was recently invited by the Singapore Indian Chamber of Commerce & Industry to speak on “Creating a culture of learning”. During which, I shared my thoughts on what are the key elements required to put your organization in a better position to establish the desired learning culture as well as suggested some possible tools […]

The Journey of Talent Retention Starts From Day 0

Your appointed recruiter spends months tracking down the best candidate through LinkedIn, recruitment agencies and other hiring channels. You and your line manager take weeks to review the shortlisted candidates and thereafter, arrange to interview them. After endless rounds of interview, you finally nail down the perfect candidate that portrays the best combination of competency […]

Develop employees by helping them search within themselves

Very often, managers and HR professionals find it tough to have career conversations with employees. They find it awkward when confronted by issues relating to career decisions. Instead of providing an answer that the employees want to hear, isn’t it better for managers and HR professionals to help employees find the answer by getting them […]

Time For HR To Put On The Customer Service Hat!

Working at the world’s best airport has made me realize the importance of service excellence and providing a pleasantly surprising experience for the customers. As HR professionals, we serve internal customers too, don’t we? What are some lessons that we can learn from the service industry and apply to our internal customers – the employees? […]

Human Resource: The Dumping Ground

My open letter to all Human Resource (HR) professionals who still believes in the profession: Very often, the HR department is treated as a dumping ground where “unwanted” employees are thrown in as a last resort before terminating their service. You see misfits from your various departments getting forced out of the team and in […]